Articles

For Dental Practice Success

WHAT’S A FAIR FEE?

Nov. 21, 2022
I get this question a lot from doctors.  And, when it’s not answered by the Doctor and accepted by the team, it becomesammunition for the sales prevention department, a tool used by them, often unknowingly, that undermines patient acceptance and sabotages practice success. THANKSGIVING and the Holiday Season is upon us, and it is a time to reflect upon our
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Shoot For The Stars

Nov. 12, 2022
Everyone knows that 5-stars represent the pinnacle.   Not so fast.  There’s better! The definition of the 5-Star level of service often involves specific amenities, attitudes, or tactics used to enhance the customer experience.  Most of these are implemented by people who have no true relationship to the customer or patient.  And if there is some relationship, they are superficial
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Should vs. Could

Nov. 07, 2022
  Such an analysis should be performed by any business owner before embarking on a new project.  There are many things that one COULD do, for instance, to increase revenue during a recession.  For each proposed new strategy, the question should be asked; Even if it COULD be done, SHOULD it be done? SWOT analyses are excellent exercises to lay
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TRICKED OR TREATED?

Oct. 30, 2022
We have been treated to low prices and an abundance of products from China. This ‘treat’ has had an addicting impact on the American consumer. Has it actually been a ‘trick’? We’re becoming increasingly addicted to CHINA’s products and more. What if this is purposeful? What if its strategic? Take the Fentanyl that’s killing over 100,000 Americans a year. Where
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“Too Important Not To Share”

Oct. 24, 2022
That’s what Dr. Spencer said when I told him about the upcoming webinar on SCHEDULING that I’ll be giving this coming Thursday evening. WHY did he say that? Because he knows and has seen, as I have, and as many of you have experienced, how an inefficient schedule can cause the following: 1. Undo clinical stress 2. Excessive waiting 3. Unscheduled
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Where’s the Horror in Your Practice?

Oct. 16, 2022
  Our Business Elite mastermind Groups never fail to entertain. Every group seems to have a unique theme and hot-button topic. This past week’s was the SCHEDULE. During a presentation on Time Vampires, I brought up one of the major sources, inefficient scheduling. Well, that opened up a flood of questions. Apparently even these highly successful practitioners have problems when
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THE MAGIC OF SMALL

Oct. 09, 2022
When I was a child my parents took us to a small Italian restaurant in the next town, Il Villagio. There must have been fewer than 8 tables in the entire place. The food, cooked by Momma in the back, was amazing. There was a menu but there was always something ‘special’ too. The servers, all family members were helpful,
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Disney and Ian

Oct. 01, 2022
I wish everyone touched by Ian a speedy recovery, even as we mourn the loss of life from this terrible hurricane. I’ve recently been disappointed in Disney’s corporate foray into politics and their earnings (the stock is down 50% from March highs) but have always been a huge fan of their focus on the “guest experience” and customer service. A
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Looking Back In Order To Move Forward

Sep. 25, 2022
That’s the message of the Jewish New Year.    On this day, and for 10 days after, culminating with Yom Kippur, The Day of Atonement, it’s customary to look back at what was done over the past year in order to make course corrections for the coming year. This ancient wisdom recognizes that relieving oneself from guilt and correcting mistakes
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The Royal Flush

Sep. 19, 2022
Lately I’ve been helping clients refine their practice culture via defining their core values.  Core values are non negotiable.  They serve as a guide for actions and define culture. Our Declaration of Independence is a statement of some of America’s Core Values and the Constitution, how these values are defined. The Declaration of Independence is our WHY and the Constitution
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Dr. Michael Goldberg is one of the leading educators on dental practice management in the United States.

Michael ran and sold a prestigious group practice in Manhattan and has been on Faculty at Columbia University and New York-Presbyterian Medical Center for 30 years including Director of the GPR program and Director of the course on Practice Management.

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How to Stop Cancellations... without spending more.

Learn how successful practices ensure their appointment slots are filled... and their patients keep coming back!

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The Proven Way to
Reboot Your Practice...

Increase profitability, decrease stress and achieve your goals with proven ways to ensure your practice thrives

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FREE BOOK:
From Hello to Hugs

Get the sensational book on how to turn callers into raving fans. A guide to making MORE from LESS in your dental practice.

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Join Michael LIVE for the FREE Monthly Coffee With the Coach Webinar

Invite your entire team and get expert advice from an industry expert on a new, timely topic every month that you can implement in your practice right away. 

SAVE YOUR SPOT

Get Started With:

How to Stop Cancellations... without spending more.

Learn how successful practices ensure their appointment slots are filled... and their patients keep coming back!

GET THE FREE GUIDE

The Proven Way to
Reboot Your Practice...

Increase profitability, decrease stress and achieve your goals with proven ways to ensure your practice thrives

GET THE FREE GUIDE

FREE BOOK:
From Hello to Hugs

Get the sensational book on how to turn callers into raving fans. A guide to making MORE from LESS in your dental practice.

GET THE FREE BOOK

Join Michael LIVE for the
FREE Monthly Coffee With the Coach Webinar

Invite your entire team and get expert advice from an industry expert on a new, timely topic every month that you can implement in your practice right away. 

SAVE YOUR SPOT