Articles
For Dental Practice SuccessWhy Dental Practices Need More Than Credentials This week, I was a guest on The Thriving Dentist Podcast, a joint effort between a noted consultant and a marketing company. I was invited to speak about growth with two other consultants. Even on a Zoom panel, I could see their amazement when I spoke about two things. The first was the importance
A campaign promise that could break the bank
Apr. 19, 2026People heard “free buses.” The city had to respond: FARE REQUIRED. In your practice, assumptions are costing you too. You just don’t see it yet. The Wheels on the Bus… and the Assumptions That Can Make Them Stop How Unspoken Expectations Can Bring Your Practice to a Screeching Halt I was sitting in traffic when I saw something I had never
If Jesus Taught a Dental Practice Management Course
Apr. 12, 2026What if Jesus taught a dental practice management course? Not about dentistry—about leadership, trust, and alignment. Because the practices that win don’t please everyone… They choose who they stand for. And that’s when everything changes. 👇 Read the blog A Liberated Practice Reflection on Leadership, Alignment, and the Cost of Being Different Bringing Jesus Christ into a discussion about dental practice management
The Power of Questions, Stories, and Ritual: What Easter and Passover Teach Us About Building an Undeniable Practice
Apr. 06, 2026Every year, across generations, two of the most enduring traditions in human history are retold, relived, and re-experienced. The story of the Exodus during Passover. The story of sacrifice, death, and renewal during Easter. Different faiths. Different histories. Different meanings. And yet… remarkably similar strategies. These traditions have endured not because they were marketed better… …but because they were experienced better. And therein
The Pitt and Virgin River Effect
Mar. 29, 2026As healthcare races to embrace AI and financially driven efficiencies, two of the most popular shows are showing an alternative reality. In a recent episode of The Pitt, the computer system went down. Doctors were forced into a non-digital mode. In Virgin River, the encroachment of corporate healthcare into the sleepy town cared for by Doc Mullins and Mel, his
Healthcare 3.0 in Dentistry Two Forces. One Decision. Your Future.
Mar. 22, 2026Tease: AI is not the threat. Becoming irrelevant is. The future won’t belong to the dentist with the most technology… It will belong to the one patients—and AI—trust the most. Healthcare 3.0 in Dentistry Two Forces. One Decision. Your Future. A few years ago, I joined futurist Daniel Burrus on his podcast. His message was simple: The future doesn’t happen
What’s the End Game?
Mar. 15, 2026That’s the question dominating conversations about the Middle East right now. Every news panel, every political commentator, every armchair strategist eventually arrives at the same point: “But what’s the end game?” Because when people can’t see the destination, every action feels uncertain. Every move seems reactive. And every step raises the same concern: Where is this actually going? Interestingly, the
Out of the Mouth of Babes…
Mar. 08, 2026They’re in their third year of dental school. Their clinical experience is still limited. They haven’t yet faced the realities of running a practice or managing a team. And yet, sometimes they ask the very best questions. This past week during my lecture on leadership at Temple Dental, a student raised his hand and asked: “Where do you draw the
CHOICE
Mar. 01, 2026Patients don’t usually say “no” to treatment. More often, they’re simply uncertain how to decide. Behavioral science shows something fascinating: The Three Doors of Dental Decision-Making For decades, The Price Is Right was one of the longest-running programs in television history. Millions tuned in daily to watch contestants choose between prizes and possibilities—often framed as three simple options. What made the show work so well wasn’t
How Did They Do That?
Feb. 22, 2026I was at dinner with friends from OralDNA Labs — Amanda and Diane — talking about stories from my book, Undeniable Hospitality. Little did we know, we were about to live one. The restaurant was stunning — the kind of architectural beauty you’d expect at the Museum of Modern Art. Elegant. Intentional. Precise. The service was polished. Smiling. Attentive. But nothing


