The billionaire owner of the Dallas Mavericks basketball team and star of the “Shark Tank” series started quite a stir in the pharmaceutical business. His 2022 start-up, online pharmacy, Cost Plus Drugs, seeks to lower the cost of prescription drugs. He has over 2,000,000 customers. Since then, Cigna and CVS have formed their own, discounted […]
How Not To Apologize
Face it, we all make mistakes. We say things or do things we wish we could take back. Sometimes, things happen that are out of our control. Yet, people can be disappointed or worse. Later in this blog, I will give you a formula to help you and your teams avoid such potentially disastrous consequences. […]
LESSONS FROM THE GREATER NEW YORK MEETING
Whenever I go to the Greater New York Meeting, I have 2 objectives. 1. Renew and reinvigorate friendships with people 2. Spot Industry trends. This year, I fulfilled both in very meaningful ways, some that can help YOU! Relevant to YOU now, are the TRENDS I spotted while walking the exhibit floor. 1. The exhibits […]
ONE IS THE LONELIEST NUMBER
I called a Doctor’s office to schedule a specialty test. The person who answered the phone said “Sheila, the person in charge of those appointments isn’t in today”. The person couldn’t even tell me when the next available appointment was! I wonder how much that test would have cost? So, I looked it up. It […]
WHO COMES FIRST?
It’s a busy day at the front desk. There are patients coming in and out. People want to make appointments and pay their bills. Some have questions about their insurance coverage. The clinical staff too might have questions. Sometimes, the doctor comes up to the front desk to ask a question or make a “Special […]