Having watched efforts to IMPLEMENT fail in my practice and now, as a coach/consultant,with so many others, I began searching for clues as to WHY. What’s missing? What can be done to help offices implement new strategies and keep people accountable? How can the Team become more cohesive and focused on the practice’s goals and […]
Latest From the Blog
I’ve Never Done This Before!
Last week, I actually suggested that a dentist declare Bankruptcy. In over 40 years of advising dentists, I have never had to give such advice. It made me feel sick to my stomach. I nearly wept. And, I was mad as heck. I hate seeing people being taken advantage of. This wonderful, smart, though overly […]
Are You A CeO Or A CEO?
There’s a huge difference between a Chief everything Officer and a Chief Executive Officer! Most dentists either try to do everything or delegate everything. Most are never trained to be a Chief of anything other than the direct care they render to their patients. The good news is that leaders are not not born, they’re […]
If You’re Dreaming of More $ in 2020, CX or PX Might Be Your Pathway
One of the great things about being an academic is having an army of students who can do your bidding. I was the director of the Practice Management course at Columbia for nearly a decade. During that time, I asked my students, as part of the course, to poll their patients about the reasons they […]
Where Are The Time Vampires in Your Life?
In his famous book, “The 7 Habits of Highly Effective People”, Stephen Covey lists as the number ONE habit; BE PROACTIVE. Being “proactive” he explains, involves change that starts from within. He goes on to say that highly effective people make the decision to improve their lives and reach their goals through the things that […]