Most dentists hate ‘numbers’. I get it. We’re into helping people and numbers are just, well…BORING and an ANNOYANCE! But as a practice owner, someone should be looking at the numbers and the trends they represent. But which one’s? How often? And what do they mean and what can be done about them? There are […]
Latest From the Blog
The One Trick Pony
by Davia
The One Trick Pony “Someone or something that is only good for one purpose, or at doing one particular thing.” (Cambridge dictonary) In business, such a “someone or something” is a clear and present danger. In fact, it can be lethal. Marge had been with the practice since it’s inception. As office manager, she knew […]
WHAT’S A FAIR FEE?
by Davia
I get this question a lot from doctors. And, when it’s not answered by the Doctor and accepted by the team, it becomesammunition for the sales prevention department, a tool used by them, often unknowingly, that undermines patient acceptance and sabotages practice success. THANKSGIVING and the Holiday Season is upon us, and it is a […]
Shoot For The Stars
by Davia
Everyone knows that 5-stars represent the pinnacle. Not so fast. There’s better! The definition of the 5-Star level of service often involves specific amenities, attitudes, or tactics used to enhance the customer experience. Most of these are implemented by people who have no true relationship to the customer or patient. And if there is […]
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