Your practice should be a safe haven of calmness, serenity, cooperation and most important, PROFITABILITY. But that’s not what I’m hearing from dentists around the Country.  Instead, I’ve been hearing things like this;   • “Overwhelmed, understaffed, and without prospects.” • “Prices are going up and Insurance Companies are cutting reimbursements.” • “There’s only so […]

While some of you might have to your heads in the gutter, this was actually a 1960’s slogan for a cigarette brand. This adage holds true for new patient flow.  It’s not how big you make it; it’s how you make it big.  So when I see ads promoting “91 new patients a month”, I […]

I purchased my first dental computer system from a company called ADOSI in the 80’s.  Their main selling point was that they were endorsed by the ADA.  Since dental practice computers were new, and my expertise as a consumer of business computers was nearly zero, I relied on the ADA seal of approval as assurance […]

It was a Tuesday morning.  I was in the Columbia Faculty Practice on Madison Avenue, in Midtown Manhattan.  I’d already seen a patient who was dismissed.  As the treatment room was being set up for my 9:00 patient, I heard loud voices in the hall.  Our hallways were unusually large, wide and long, a terrible […]