Recently, I went to a Physician’s office for a routine preventive, cancer screening exam.  It was my first time with this doc, as my previous doc retired in his 80’s.  The new doc was a local, nice guy whose father started the group 40 years ago.  The father has retired and the son, the doc […]

No one likes to hear complaints.  In a Practice, when patients are unhappy, it just injects additional stress into an already stressful system.  Who wants to see a volcano they live near erupt?   And yet, if you don’t know that a patient is upset, how can it be dealt with?  And, how will the […]

Or even C? The Pandemic had uncovered chinks in the armor of many businesses.  There were the supply issues (no toilet paper), the cash flow issue (EIDL and PPP) and now, lingering employment issues. What are you to do? I hope that you’ve learned your lesson about supply chain challenges and now have a ready […]

Finding good employees is harder than ever.  Every business is suffering and every business owner is complaining.  How are you to find excellent employees? Nancy had an ebullient personality;  friendly and smiling and warm.  She might have been our server at a local burger joint in a resort village we were visiting, but she would […]