IT’S UNFAIR! ↓ “It seems as if everyone else in the practice is doing better than ME!” ↓ “I’m working longer hours and they get to leave.”   ↓ “I’m working at night and even on weekends.  It’s never-ending.” ↓ “Everyone else can leave the office behind. I’m awake at night worrying.” ↓ “Why is […]

“What We’ve Got Here Is Failure To Communicate.” My friend Cal Fussman thinks this famous line from the 1967 movie Cool Hand Luke represents the underlying problem in our healthcare system. Perhaps it’s at the core of many problems we’re now experiencing in our society, our businesses and even personal relationships. Communication is what sets […]

Cognitive dissonance is when a person (or a business) holds or professes contradictory or inconsistent beliefs, thoughts or attitudes.  Having a belief, thought or attitude, however, means little if they are not manifest in words or actions.  This is where the dissonance becomes apparent to others and can result in unwanted outcomes. Dissonance, seen by others, is […]

Are You A MANAGER? Or A LEADER? Pushing from behind or pulling from in front?; That is the question.   Which is more effective? The answer is, as is true for most questions, is:  IT DEPENDS. As a general rule, when asked, most people would say that they don’t like being “managed”.  As another general […]