Whenever I go to the Greater New York Meeting, I have 2 objectives. 1. Renew and reinvigorate friendships with people 2. Spot Industry trends. This year, I fulfilled both in very meaningful ways, some that can help YOU! Relevant to YOU now, are the TRENDS I spotted while walking the exhibit floor. 1. The exhibits […]

I called a Doctor’s office to schedule a specialty test.  The person who answered the phone said “Sheila, the person in charge of those appointments isn’t in today”.  The person couldn’t even tell me when the next available appointment was! I wonder how much that test would have cost?  So, I looked it up.  It […]

It’s a busy day at the front desk. There are patients coming in and out. People want to make appointments and pay their bills. Some have questions about their insurance coverage. The clinical staff too might have questions. Sometimes, the doctor comes up to the front desk to ask a question or make a “Special […]

I have an uneasy feeling that I just can’t shake.  I watch the reaction of much of the world in utter disbelief.  Are my values so out of whack?  Are my 8 decades of experience betraying me?  Is my analysis flawed?  I feel like Doremus Jessop in Sinclair Lewis’ 1935 novel, “It Can’t Happen Here.” […]